Privacy policy

PRIVACY POLICY

Last Updated: 28 August 2026

At FOREST COCOA, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, create an account, or otherwise interact with our services.

By using our website or purchasing our products, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you use our website or place an order, we may collect the following information:

Personal and Contact Information

  • Full name

  • Mobile/telephone number

  • Email address

  • Billing address

  • Shipping/delivery address

  • Other information you voluntarily provide to us

Order and Transaction Information

We may collect information relating to your purchases, including:

  • Products purchased

  • Order details

  • Order amount

  • Delivery and shipping information

  • Order history

  • Returns, cancellations and refunds

Payment Information

Payments made through our website may be processed by third-party payment service providers. We may receive information such as payment status, transaction reference, payment method and confirmation.

FOREST COCOA does not normally store your complete debit card, credit card, banking password, UPI PIN or other sensitive payment credentials on our servers. Such information is handled by the relevant payment service provider in accordance with its own privacy and security practices.

Technical Information

When you visit our website, certain information may be collected automatically, including:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Website pages visited

  • Date and time of your visit

  • Cookies and similar technologies

  • General website usage information

2. How We Collect Information

We may collect your information:

  • Directly from you when you place an order or create an account.

  • When you contact us through email, phone, WhatsApp, forms or other communication channels.

  • Automatically when you browse or use our website.

  • Through cookies and similar technologies.

  • Through service providers that help us operate our website, payments, shipping, analytics and other business services.

3. How We Use Your Information

We may use your personal information for the following purposes:

  • To process and fulfil your orders.

  • To arrange delivery and shipping.

  • To process payments, refunds, returns and cancellations.

  • To communicate with you regarding your orders.

  • To provide customer support.

  • To maintain and manage your customer account, where applicable.

  • To improve our website, products and customer experience.

  • To prevent fraud, misuse and unauthorized activity.

  • To maintain website security.

  • To send important service-related communications.

  • To send promotional offers, discounts and marketing communications where permitted by applicable law and, where required, with your consent.

  • To comply with applicable legal, tax, accounting and regulatory requirements.

  • To resolve disputes and enforce our terms and policies.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve website functionality, understand how visitors use our website, remember preferences and provide a better shopping experience.

Cookies may also be used for analytics, advertising and marketing purposes where applicable.

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

5. Sharing of Personal Information

We do not sell your personal information as a standalone business activity.

We may share necessary information with trusted third parties when required to operate our business and provide services to you. These may include:

  • Shopify, which hosts and supports our online store.

  • Payment gateways and payment service providers.

  • Shipping and logistics partners.

  • Delivery partners.

  • Website hosting, technology and IT service providers.

  • Analytics and website performance service providers.

  • Customer support and communication service providers.

  • Marketing and advertising service providers, where applicable.

  • Professional advisers, auditors or legal service providers where required.

  • Government authorities, law enforcement agencies or other parties where required by applicable law.

We only share information that is reasonably necessary for the relevant purpose.

6. Shopify

Our online store is powered by Shopify, which provides the technology and infrastructure used to operate our e-commerce website.

Information submitted through our website may be processed by Shopify and its service providers as necessary to provide services such as website hosting, checkout, order processing, security and other Shopify features.

For more information about how Shopify handles personal information, you may review Shopify's privacy policy.

7. Third-Party Services and Links

Our website may contain links to third-party websites, applications or services.

These third parties may have their own privacy policies and terms. FOREST COCOA is not responsible for the privacy practices, security or content of third-party websites that we do not control.

We recommend reviewing the privacy policies of third-party services before providing them with your personal information.

8. Marketing Communications

If you provide your contact information and where permitted by applicable law, we may contact you regarding:

  • New products

  • Special offers

  • Discounts

  • Promotions

  • Product updates

  • Other information relating to FOREST COCOA

You may opt out of promotional communications at any time by following the unsubscribe instructions provided in the communication or by contacting us.

Please note that even if you opt out of marketing communications, we may still contact you regarding essential matters such as your orders, payments, deliveries, returns or other service-related communications.

9. Data Security

We take reasonable measures to protect your personal information against unauthorized access, misuse, alteration, disclosure or destruction.

However, no electronic transmission or storage system can be guaranteed to be completely secure. Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • Complete transactions and provide services.

  • Maintain business and transaction records.

  • Comply with applicable legal, tax and accounting requirements.

  • Resolve disputes.

  • Prevent fraud or misuse.

  • Enforce our agreements and policies.

When personal information is no longer required, we may delete, anonymize or securely dispose of it, subject to applicable legal requirements.

11. Your Privacy Rights

Subject to applicable laws and certain conditions, you may have rights regarding your personal information, including the right to:

  • Request access to personal information we hold about you.

  • Request correction of inaccurate or incomplete information.

  • Request deletion of your personal information where legally permitted.

  • Withdraw consent where processing is based on consent.

  • Opt out of promotional communications.

  • Raise a complaint regarding the handling of your personal information.

To exercise your rights or ask questions about your personal information, please contact us using the details provided below.

We may need to verify your identity before processing certain requests.

12. Children's Privacy

Our website and services are not intended to knowingly collect personal information from children.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can take appropriate steps where required by applicable law.

13. International Data Transfers

Some of our technology, payment, logistics, analytics or other service providers may process information outside India.

Where personal information is transferred or processed outside India, we take reasonable steps to ensure that such processing is carried out in accordance with applicable law and appropriate contractual or security measures.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology or applicable laws.

Any updated Privacy Policy will be posted on this page with a revised Last Updated date.

We encourage you to review this page periodically.

15. Contact Us

If you have any questions, concerns, complaints or requests regarding this Privacy Policy or the handling of your personal information, you can contact us:

FOREST COCOA

Phone: +91 9217466567
Email: info@forestcocoa.com
Address: H. No. 7, Shahi Masjid Road, Jangpura Bhogal, New Delhi – 110014, Delhi, India

For privacy-related requests, please mention "Privacy Request" in the subject of your email.

We will make reasonable efforts to respond to privacy-related requests within the time period required under applicable law.