Terms of service

TERMS OF SERVICE

Last Updated: 28 August 2026

Welcome to FOREST COCOA. These Terms of Service govern your access to and use of our website and the purchase of products from us.

By accessing our website, browsing our products, placing an order, or otherwise using our services, you agree to be bound by these Terms of Service. If you do not agree with these terms, please do not use our website or services.

1. About FOREST COCOA

FOREST COCOA operates an online store through which we offer food and confectionery products, including chocolates, biscuits, brownies, bites and other products that may be available from time to time.

We reserve the right to introduce new products, modify existing products, or discontinue products at any time without prior notice.

2. Eligibility

By using our website or placing an order, you confirm that:

  • You are legally capable of entering into a binding agreement under applicable law.

  • The information you provide to us is accurate and complete.

  • You will use our website only for lawful purposes.

  • You will not misuse, interfere with, or attempt to gain unauthorized access to our website or services.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, ingredients, prices, weights and other product information displayed on our website are accurate.

However:

  • Actual product colour, appearance or packaging may vary slightly from images displayed online.

  • Product availability may change without notice.

  • Product specifications may be updated from time to time.

  • Minor variations may occur due to the handmade or food-production process, where applicable.

Please carefully review the product description, ingredients, allergen information, storage instructions and other information provided on the product page before placing an order.

4. Food Allergies and Dietary Information

Our products may contain or come into contact with ingredients such as milk, wheat, nuts, or other allergens, depending on the product.

Customers are responsible for reviewing the ingredient and allergen information before purchasing.

If you have a food allergy, intolerance or specific dietary requirement, please contact us before placing your order if you require clarification.

FOREST COCOA should not be considered responsible for allergic reactions resulting from a customer's failure to review applicable ingredient or allergen information.

5. Pricing

All product prices displayed on our website are in Indian Rupees (INR) unless otherwise stated.

Prices may change at any time without prior notice.

Applicable taxes, shipping charges or other fees, if any, will be displayed during the checkout process or communicated to you before completion of the order.

We reserve the right to correct pricing errors or other inaccuracies. If an order has been placed at an incorrectly displayed price, we may contact you regarding the correction or cancel the order and issue an appropriate refund where applicable.

6. Orders

When you place an order through our website, you are making a request to purchase the selected products.

An order is considered accepted only after we have successfully received and confirmed the order.

We reserve the right to refuse, cancel or limit an order in certain circumstances, including:

  • Product unavailability.

  • Incorrect pricing or product information.

  • Suspected fraudulent or unauthorized transactions.

  • Incorrect or incomplete customer information.

  • Delivery limitations.

  • Unusual or bulk orders that require additional verification.

  • Other circumstances permitted under applicable law.

If we cancel an order after payment has been received, we will initiate an appropriate refund to the original or applicable payment method.

7. Payment

Payments may be processed through third-party payment gateways or payment service providers.

You agree to provide accurate and valid payment information and authorize the applicable payment provider to process the transaction.

FOREST COCOA does not normally store complete debit card, credit card, banking passwords, UPI PINs or other sensitive payment credentials on its own servers.

If a payment fails, is reversed, declined or remains incomplete, the order may not be processed until successful payment confirmation is received.

8. Shipping and Delivery

We will make reasonable efforts to dispatch and deliver orders within the estimated delivery period displayed at checkout or communicated to you.

Delivery timelines may vary depending on:

  • Delivery location.

  • Product availability.

  • Courier or logistics provider.

  • Weather conditions.

  • Public holidays.

  • Operational disruptions.

  • Other circumstances beyond our reasonable control.

Once an order has been handed over to the delivery partner, delays caused by the courier or circumstances beyond our reasonable control may not be directly attributable to FOREST COCOA.

Customers are responsible for providing a correct and complete delivery address and contact information.

9. Delivery Issues

If you receive a package that appears damaged, tampered with, or incorrectly delivered, please contact us as soon as reasonably possible.

For damaged, incorrect or missing items, we may request photographs, videos, order details, packaging information or other reasonable evidence to investigate the issue.

Any resolution, replacement or refund will be handled in accordance with our applicable Refund and Cancellation Policy and applicable law.

10. Cancellation

Orders may be cancelled before dispatch, subject to our ability to process the cancellation.

Once an order has been dispatched, cancellation may not be possible.

Certain products, including products that are prepared, customized, perishable or made specifically for an order, may have additional cancellation restrictions where permitted by applicable law.

For cancellation requests, please contact us as soon as possible after placing your order.

11. Returns and Refunds

Because many of our products are food items and may be perishable or hygiene-sensitive, returns may be restricted.

We may consider replacement or refund requests in cases such as:

  • Wrong product delivered.

  • Product received in damaged condition.

  • Missing product.

  • Product quality issue attributable to us.

  • Other circumstances covered by applicable law or our Refund Policy.

Customers may be required to provide photographs, videos or other information to verify a claim.

Please refer to our Refund and Cancellation Policy for detailed conditions and procedures.

12. Promotional Offers and Discounts

From time to time, FOREST COCOA may offer promotional codes, discounts, bundles or special offers.

Promotional offers may:

  • Have specific validity periods.

  • Be limited to selected products.

  • Have minimum order requirements.

  • Be limited to one use per customer.

  • Not be combined with other offers.

We reserve the right to modify or withdraw promotional offers where permitted by applicable law.

13. Intellectual Property

All content available on our website, including but not limited to:

  • Brand name and logos.

  • Product images.

  • Photographs.

  • Graphics.

  • Website design.

  • Text and descriptions.

  • Videos.

  • Illustrations.

  • Website code and layout.

is owned by or licensed to FOREST COCOA and is protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, publish, sell, or commercially exploit our content without our prior written permission.

14. Prohibited Activities

You agree not to:

  • Use the website for unlawful purposes.

  • Attempt to gain unauthorized access to our website or systems.

  • Introduce malicious software or harmful code.

  • Interfere with website functionality.

  • Use automated systems to scrape or collect website information without permission.

  • Provide false or misleading information.

  • Use another person's payment method or account without authorization.

  • Engage in fraudulent transactions.

  • Reproduce or misuse our intellectual property.

We reserve the right to restrict or terminate access where misuse is suspected.

15. Third-Party Services

Our website may use third-party services such as:

  • Shopify.

  • Payment gateways.

  • Shipping and logistics providers.

  • Analytics services.

  • Marketing platforms.

  • Social media services.

  • Other technology providers.

Third-party services may operate under their own terms and privacy policies.

FOREST COCOA is not responsible for the independent policies, availability or operation of third-party services that we do not control.

16. Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee that the website will always be available, uninterrupted, secure or error-free.

We may temporarily suspend or modify the website for maintenance, upgrades, security reasons or other operational requirements.

17. Limitation of Liability

To the extent permitted by applicable law, FOREST COCOA shall not be liable for indirect, incidental or consequential losses arising from the use of our website or services.

Nothing in these Terms is intended to exclude or limit any rights or remedies that cannot legally be excluded or limited under applicable law.

18. Force Majeure

We will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including but not limited to natural disasters, extreme weather, government restrictions, strikes, transportation disruptions, technical failures, supply chain disruptions, epidemics, or other unforeseen circumstances.

19. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use and protect personal information.

20. Changes to These Terms

We may update or modify these Terms of Service from time to time.

Any changes will be posted on this page along with an updated Last Updated date.

Your continued use of the website after changes are posted means that you accept the updated Terms, to the extent permitted by applicable law.

21. Governing Law and Jurisdiction

These Terms of Service shall be governed by and interpreted in accordance with the laws applicable in India.

Subject to applicable consumer protection and other mandatory laws, disputes arising in connection with these Terms or your use of our services shall be subject to the jurisdiction of the appropriate courts in New Delhi, Delhi, India.

Nothing in these Terms limits any statutory rights or remedies available to consumers under applicable law.

22. Contact Us

If you have any questions regarding these Terms of Service, your order, or our services, please contact us:

FOREST COCOA

Phone: +91 9217466567
Email: info@forestcocoa.com
Address: 7, Shahi Masjid Road, Jangpura Bhogal, New Delhi – 110014, Delhi, India

For order-related queries, please include your order number and registered contact details wherever possible.