Refund policy

RETURN AND REFUND POLICY

Last Updated: 28 August 2026

At FOREST COCOA, we take care to ensure that your order is packed and delivered safely and that you receive products of the expected quality.

As our products include food and confectionery items, returns are generally not accepted after delivery due to food safety and hygiene considerations. However, if you receive a wrong, damaged, defective, or otherwise eligible product, we will be happy to review your request and provide an appropriate resolution.

1. When Can You Request a Refund or Replacement?

You may contact us for a refund or replacement if:

You received the wrong product.
Your order is missing one or more products.
The product was damaged during delivery.
The product packaging was significantly damaged or tampered with when delivered.
You received a product that appears to have a quality issue attributable to us.
You received a product that is materially different from what you ordered.
A refund or replacement is otherwise required under applicable law.

Each request will be reviewed on a case-by-case basis.

2. Damaged or Tampered Orders

If your package arrives visibly damaged, opened, leaking, crushed, or tampered with, please:

Take clear photographs of the package before opening it, where possible.
Take photographs/videos of the product and packaging.
Contact us as soon as possible with your order details.

Where appropriate, we may request photographs or videos to help us investigate the issue with our packing or delivery partner.

3. Wrong or Missing Products

If you receive a product that you did not order, or an item is missing from your order, please contact us as soon as possible.

After verification, we may provide:

A replacement of the correct product; or
A refund for the affected product, as applicable.

4. Product Quality Issues

If you believe there is a quality issue with a product, please contact us promptly after receiving your order.

Please provide:

Order number.
Product name.
Date of delivery.
Description of the issue.
Photographs or videos of the product and packaging, where applicable.

We will review the information and determine the appropriate resolution.

5. Products That Cannot Normally Be Returned

For food safety and hygiene reasons, we generally do not accept returns for products solely because:

You changed your mind.
You ordered the wrong flavour or product.
You do not like the taste.
You no longer require the product.
The product has been opened or consumed.
The product was stored improperly after delivery.

This does not affect any rights or remedies that may be available to you under applicable law.

6. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible after placing the order.

We will try to accommodate cancellation requests before the order has been dispatched.

Once an order has been dispatched, cancellation may not be possible.

Certain products that are prepared, customized, perishable, or made specifically for an order may not be eligible for cancellation once preparation has begun, subject to applicable law.

7. Refund Process

If your refund request is approved, we will initiate the refund through the original payment method where reasonably possible.

The time taken for the refund to appear in your account may depend on your bank, card issuer, UPI provider, payment gateway, or other payment service provider.

FOREST COCOA is not responsible for delays caused by banks or third-party payment providers after the refund has been initiated.

8. Shipping Charges

If an order is eligible for a refund due to an error attributable to FOREST COCOA, such as a wrong product being sent, we may refund the applicable shipping charges associated with the affected order, where appropriate.

Shipping charges may not be refundable for cancellations or returns requested for reasons unrelated to an error or issue attributable to FOREST COCOA, subject to applicable law.

9. Refunds for Undelivered Orders

If an order cannot be delivered due to circumstances attributable to the customer, including an incorrect address, unavailable recipient, refusal to accept the delivery, or repeated failed delivery attempts, the order may not qualify for a refund of shipping or other charges.

Where an order is returned to us by the delivery partner, we may contact you regarding available options.

Any refund will be considered subject to the condition of the products and applicable law.

10. Return Shipping

Because our products are food items, we generally do not require customers to return products unless specifically requested by FOREST COCOA.

If we require a return in a particular case, we will provide appropriate instructions.

Customers should not send products back to us without contacting us first.

11. How to Request a Refund or Replacement

To request a refund or replacement, please contact us using the details below.

Please include:

Your full name.
Order number.
Registered mobile number or email address.
Product name.
Reason for the request.
Photographs/videos, where applicable.

We recommend contacting us as soon as possible after receiving the order so that we can investigate the issue promptly.

12. Fraudulent or Misuse of Refund Policy

We reserve the right to investigate refund or replacement requests and may refuse a request where there is reasonable evidence of fraud, misuse, repeated abuse of the refund policy, or false information, subject to applicable law.

13. Changes to This Policy

We may update this Return and Refund Policy from time to time to reflect changes in our business practices, products, services, or applicable laws.

The updated version will be posted on this page with a revised Last Updated date.

14. Contact Us

For return, refund, replacement or cancellation requests, please contact:

FOREST COCOA

Phone: +91 9217466567
Email: info@forestcocoa.com
Address: 7, Shahi Masjid Road, Jangpura Bhogal, New Delhi – 110014, Delhi, India

Please include your order number in your communication so that we can assist you more quickly.